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Terms & Conditions

Welcome to the ZOEVICTOIRE CLEANING website, located at www.zoevictorie.org. By accessing or using our Website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services. If you do not agree with any part of these terms, you should not use our Website or services.

Use of the website

By using our Website, you agree to comply with these Terms and Conditions and all applicable laws. You agree that you will not:

  • Use the Website for any unlawful purpose or in violation of any applicable laws.

  • Post or transmit any material that is defamatory, harassing, offensive, or otherwise inappropriate.

  • Attempt to gain unauthorized access to the Website, other users’ accounts, or computer systems connected to the Website.

  • Interfere with the proper functioning of the Website or attempt to circumvent security features.

  • Use any automated tools (such as bots or scripts) to access the Website.

ZOEVICTOIRE CLEANING reserves the right to restrict or terminate access to the Website if we determine that you have violated these terms.

Services

ZOEVICTOIRE CLEANING offers residential and commercial cleaning services, which may be scheduled through our Website. By booking our services, you agree to the following:

  • Accurate Information: You must provide accurate, up-to-date information when booking services. You are responsible for ensuring that your contact information is correct to allow us to perform the services.

  • Payment: You agree to pay for the services you book. All payments must be made in accordance with the payment terms listed on the Website at the time of booking.

  • Service Availability: Our services are subject to availability. ZOEVICTOIRE CLEANING reserves the right to refuse or cancel any service request for any reason, including but not limited to scheduling conflicts, unforeseen circumstances, or payment issues.

  • Cancellation Policy: Cancellations must be made in accordance with our cancellation policy outlined below.

  • Pricing: Prices for services are not listed on our Website and are subject to change without notice. Once a service is booked, the agreed-upon price will remain in effect for that specific service.

  • Payment Terms: Payment is due at the time of booking or upon completion of the service, as outlined during the booking process. We accept major credit and debit cards and other approved payment methods.

  • Late Payments: If you fail to make a payment on time, ZOEVICTOIRE CLEANING reserves the right to charge a late fee and/or suspend services until payment is received.

Pricing and payment

  • Cancellation by Client: If you need to cancel or reschedule a service, you must provide at least 24 hours' notice. Cancellations made less than 24 hours in advance may incur a cancellation fee.

  • Cancellation by ZOEVICTOIRE CLEANING: We reserve the right to cancel a scheduled service at any time due to unforeseen circumstances. In such cases, we will make every effort to reschedule the service or provide a full refund if applicable.

  • Refunds: Refunds are available for cancellations made in accordance with our cancellation policy. Refunds for services will be processed within a reasonable time frame, and any applicable cancellation fees may be deducted.

Cancellation and refunds

  • To ensure that we can provide the best cleaning service, clients are expected to:

  • Provide Access: You must provide access to your home or business at the scheduled service time. If we are unable to access the premises, the service may be canceled and a cancellation fee may apply.

  • Remove Personal Items: It is your responsibility to secure and remove any valuable or personal items before our cleaning team arrives. ZOEVICTOIRE CLEANING is not responsible for any lost or damaged items.

  • Clear Clutter: To ensure efficient cleaning, please remove excessive clutter, dishes, or other obstacles that may prevent our team from performing their duties effectively.

Client responsabilities

  • While we strive to provide exceptional service, some tasks may fall outside the scope of our cleaning services. These include:

  • Heavy Lifting or Moving Furniture: Our team will not move heavy furniture, appliances, or perform tasks that could pose a safety risk.

  • Hazardous Conditions: If our team encounters hazardous materials (e.g., mold, asbestos) or unsafe conditions, we reserve the right to suspend services.

  • Specialized Cleaning: Certain tasks (e.g., carpet cleaning, window washing above the first floor) may require specialized equipment or expertise and may not be included in our standard services.

Services limitations

  • Limited Liability: To the extent permitted by law, ZOEVICTOIRE CLEANING shall not be liable for any damages (including but not limited to direct, indirect, incidental, or consequential damages) arising from your use of the Website or services, including any loss of data or harm to your property.

  • Disclaimer of Warranties: The Website and services are provided on an "as is" and "as available" basis. We make no warranties or guarantees regarding the quality, reliability, or availability of the Website or our services.

  • Indemnification: You agree to indemnify and hold harmless ZOEVICTOIRE CLEANING, its employees, and affiliates from any claims, damages, liabilities, and expenses arising from your use of the Website or services.

Liability and disclaimer

  • All content on the Website, including text, graphics, logos, and images, is the property of ZOEVICTOIRE CLEANING or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content on the Website without our express written permission.

Intellectuel property

  • Your use of the Website is also governed by our Privacy Policy, which details how we collect, use, and protect your personal information. By using our Website, you consent to our privacy practices as outlined in the Privacy Policy.

Privacy policy

  • ZOEVICTOIRE CLEANING reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website or services after any changes constitutes acceptance of the new Terms and Conditions.

Changes to the terms and conditions

  • These Terms and Conditions are governed by the laws of the state in which ZOEVICTOIRE CLEANING operates, without regard to its conflict of law provisions. Any legal disputes will be resolved in the state or federal courts located in that jurisdiction.

Governing law

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: zoevictoirecleaning@gmail.com
Phone: +1 (929) 401-6710
Address: New York, NY 10039​

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By using our Website and services, you agree to these Terms and Conditions.

Contact information

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